• Warranty and Return

  1. Overview

  1.1 Purpose

  This Warranty and Return Policy explains the warranty, return, refund, and after-sales service terms applicable to eligible purchases made through oupespowers.com.

  1.2 Applicable Customers

  This policy applies to eligible products purchased directly from oupespowers.com and delivered within the United States.

  Products purchased through other sellers, marketplaces, or third-party platforms are subject to the warranty and return policies of the original point of purchase.

  1.3 Customer Support

  For warranty, return, refund, or other after-sales assistance, please contact us:

  Email: support@oupesstore.com

  We aim to respond to customer inquiries within 1–2 business days.

  
  

2. Warranty Terms

2.1 Warranty Coverage

2.2 Warranty Conditions

a. Proof of Purchase

Valid proof of purchase is required for warranty service. This may include the order number, order confirmation email, or other purchase information that allows us to verify the product and purchase date.

b. Warranty Start Date

The warranty period begins on the delivery date shown by the carrier's tracking information.

If the delivery date cannot be verified, the warranty start date may be determined based on the available order and shipping records.

c. Defect Reporting

If you experience a product defect or functional issue during the warranty period, please contact us at support@oupesstore.com as soon as reasonably possible.

Please provide your order number, a description of the issue, and photos or videos where applicable.

d. Returns

Eligible products purchased directly from oupespowers.com may be returned within 30 days of delivery, subject to the conditions stated in Section 3.

For returns caused by a verified product defect or quality issue, oupespowers will cover the eligible return shipping cost.

For non-defective returns, including change of mind, ordering the wrong product, or personal preference, the customer is responsible for the return shipping cost.

e. Repairs

If a product is covered by warranty but does not qualify for a refund or replacement, we may provide repair or other appropriate warranty service where available.

f. Replacement Warranty

A replacement product will continue under the remaining warranty period of the original product, unless otherwise required by applicable law.

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2.3 What Is Not Covered By This Warranty

This warranty applies to the original purchaser of an eligible product purchased directly from oupespowers.com.

The warranty does not cover:

• Products purchased second-hand.
• Normal wear and tear.
• Cosmetic damage that does not affect normal product operation.
• Damage caused by misuse, abuse, accidents, improper installation, or improper operation.
• Damage caused by unauthorized modification, disassembly, or repair.
• Damage caused by exposure to water, moisture, fire, extreme heat, sand, oil, or other foreign substances where such exposure is outside the product's intended use.
• Damage caused by natural disasters or other external events beyond reasonable control.
• Products with altered, removed, or unreadable serial numbers or identification labels.
• Damage resulting from use that does not follow the applicable product instructions or safety guidelines.

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3. Return & Refund Policy

3.1 Return Conditions

Eligible products purchased directly from oupespowers.com may be returned within 30 days of delivery.

To qualify for a return:

1. The return request must be submitted within 30 days of delivery.
2. The product must be returned with all original parts and included accessories.
3. The product must be securely packaged to help prevent damage during return transportation.
4. Returns must be approved by our customer support team before being shipped back.
5. For verified product defects or quality-related issues, oupespowers will cover the eligible return shipping cost.
6. For non-defective returns, including change of mind, ordering the wrong product, or personal preference, the customer is responsible for the return shipping cost.

Products purchased through other sellers, marketplaces, or third-party platforms are subject to the return policy of the original point of purchase.

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3.2 Return Requirements

Returned products must meet the following requirements:

• All original parts and accessories must be included.
• The product must not show damage caused by misuse, abuse, unauthorized modification, or improper handling.
• The product must be packaged securely for return shipment.
• Any Return Merchandise Authorization information provided by our customer support team must be followed.

We reserve the right to deny a refund where the returned product does not meet the applicable return conditions.

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3.3 Return Process

To request a return, contact:

Email: support@oupesstore.com

Please include:

• Your order number.
• The product you wish to return.
• The reason for the return.
• Photos or videos where the return is related to damage, defect, or a product issue.

Our customer support team will review your request.

If your return is approved, we will provide:

• A Return Merchandise Authorization (RMA) number, where applicable.
• Return instructions.
• The applicable return address.
• A prepaid return shipping label for eligible quality-related returns, where applicable.

For non-defective returns, the customer is responsible for the return shipping cost unless otherwise confirmed by our customer support team.

Approved returns must normally be shipped within 15 calendar days after return authorization is issued.

Do not return a product without first receiving return authorization and instructions.

Unauthorized returns may be refused or may result in delays in processing your refund.

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3.4 Refund & Replacement Policy

a. Refunds

After we receive and inspect the returned product, we will notify you whether the return has been approved.

If approved, the refund will be issued to the original payment method within 7 business days.

After the refund is issued, your bank, credit card issuer, or payment provider may require additional processing time before the funds appear in your account.

Original shipping charges, if any, are non-refundable unless the return is caused by a verified product defect, shipping error, or other issue for which oupespowers is responsible.

b. Replacements

If a product qualifies for replacement under this policy, we will arrange a replacement after the claim has been reviewed and approved.

Once the replacement product has shipped, tracking information will be sent to the email address associated with your order.

c. Refund Questions

If you have questions about a return or approved refund, please contact:

support@oupesstore.com

Please include your order number so we can assist you efficiently.

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3.5 Non-Refundable or Non-Exchangeable Cases

Refunds or replacements may be denied in the following circumstances:

• The return request is submitted more than 30 days after delivery.
• The return was not authorized before shipment.
• Valid proof of purchase cannot be provided.
• The returned product is missing important original parts or accessories.
• The product has been damaged by misuse, abuse, accident, or improper operation.
• The product has been modified or repaired without authorization.
• Serial numbers, labels, or other product identification information have been removed or altered.
• The returned item is not the same product associated with the original order.
• The product was purchased from another seller, marketplace, or third-party platform.
• The approved return is not shipped within 15 calendar days after return authorization, unless an extension has been agreed to by our customer support team.

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4. Warranty Service

4.1 Warranty Coverage

During the applicable warranty period, if an eligible product develops a verified manufacturing defect or functional issue under normal intended use, oupespowers will provide an appropriate warranty solution.

Depending on the nature of the issue, the warranty solution may include:

• Troubleshooting or technical assistance.
• Repair, where repair service is available.
• Replacement with the same model.
• Replacement with a product of comparable specifications or value where the original model is unavailable.

The appropriate solution will be determined after the product issue has been reviewed.

4.2 Warranty Service Requirements

To qualify for warranty service:

• The product must be within the applicable warranty period.
• Valid proof of purchase must be provided.
• The reported issue must be covered under this policy.
• The customer must provide reasonable information needed to diagnose the issue, such as photos, videos, serial numbers, or error information where applicable.
• If a return is required, the customer must follow the return instructions provided by our customer support team.

4.3 Warranty Exclusions

Warranty service may be denied if:

• The warranty period has expired.
• Valid proof of purchase cannot be provided.
• Product identification or serial numbers have been removed, altered, or cannot be verified.
• Damage resulted from misuse, abuse, improper installation, improper operation, accident, or unauthorized modification.
• Damage resulted from unauthorized repair or disassembly.
• Inspection determines that the product does not have a covered defect.
• The product was purchased from another seller or third-party platform and is not covered by this policy.
• The product is not returned within the required period after return authorization, where a physical return is required.

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5. Shipping, Delivery Damage & Return Shipping

Shipping locations, shipping methods, processing times, delivery estimates, and order tracking information are described in our Shipping Policy.

5.1 Shipping Damage

Please inspect your order as soon as possible after delivery.

If your order arrives damaged, contact us within 3 business days of delivery at:

support@oupesstore.com

Please provide:

• Your order number.
• A description of the damage.
• Clear photos or videos of the damaged product.
• Photos of the shipping box and packaging.
• Photos of the shipping label, where applicable.

Please keep the original packaging until the claim has been reviewed.

We will review the information provided and assist with an appropriate resolution.

5.2 Return Shipping

Do not ship a product back without first contacting our customer support team and receiving return authorization.

For eligible quality-related returns, oupespowers will cover the applicable return shipping cost.

For eligible non-defective returns, the customer is responsible for the return shipping cost.

Return Address:
1993 W Casmalia St
Rialto, CA 92377
United States

Please do not ship a return to this address without first receiving return instructions from our customer support team.

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6. Order Cancellation Policy

6.1 Customer-Requested Cancellation

If you wish to cancel an order, please contact us as soon as possible at:

support@oupesstore.com

Please provide your order number and the name associated with the order.

Cancellation requests submitted within 24 hours of placing the order will be reviewed as soon as possible.

If the order has not yet entered fulfillment or been shipped, we will make reasonable efforts to cancel the order.

If the order has already been shipped, it can no longer be canceled and will instead be handled as a return under our Return & Refund Policy.

For non-defective returns after shipment, the customer is responsible for the applicable return shipping cost.

Approved cancellation refunds will be issued to the original payment method.

Please allow up to 7 business days for us to process an approved refund. Your payment provider may require additional time for the funds to appear in your account.

6.2 Company-Initiated Cancellation

In limited circumstances, we may need to cancel an order due to reasons such as:

• Inventory availability.
• Payment verification issues.
• Incorrect pricing or product information.
• Shipping restrictions.
• Other operational or security reasons.

If we cancel an order before shipment, we will notify you by email and issue a full refund to the original payment method.