Privacy Policy

Last Updated: August 29, 2026

1. Introduction

This Privacy Policy explains how oupespowers.com (“we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit our website, place an order, contact us, or otherwise use our services.

By using our website, you acknowledge the practices described in this Privacy Policy.

2. Personal Information We Collect

Depending on how you interact with our website, we may collect the following categories of personal information.

Information You Provide to Us

We may collect information that you provide directly, including:

Name
Email address
Billing address
Shipping address
Order information
Account information, if you create an account
Customer service communications
Product reviews or other information you voluntarily submit

When you make a purchase, payment information is processed through the payment service provider available during checkout.

We do not directly receive or store your complete credit or debit card number.

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

IP address
Browser type
Device type
Operating system
Pages viewed
Referring website
Website interactions
Approximate location derived from your IP address
Cookie and similar technology information

This information may be collected through Shopify and other service providers used to operate, secure, analyze, or improve our website.

3. How We Use Personal Information

We may use personal information to:

Process and fulfill orders.
Process payments and refunds.
Provide order confirmations and shipping updates.
Provide customer service and warranty support.
Manage returns, refunds, replacements, and warranty claims.
Detect and prevent fraud, abuse, and security threats.
Maintain and improve our website and services.
Understand website performance and customer interactions.
Comply with legal, tax, accounting, and regulatory requirements.
Send marketing communications where you have provided consent or where otherwise permitted by applicable law.

We will use personal information only for legitimate business purposes and as permitted by applicable law.

4. Payment Information

We currently accept eligible credit cards and debit cards through the secure checkout available on our website.

Payments are processed by the payment service provider available during checkout.

We do not directly store your complete credit or debit card number.

Payment processors may collect and process information necessary to authorize and complete your transaction according to their own privacy and security practices.

5. Shopify

Our online store is hosted by Shopify.

Shopify provides the ecommerce platform and related technology that allows us to operate our online store, process orders, manage customer information, and provide checkout services.

Information processed through our store may therefore be processed by Shopify in accordance with Shopify's applicable privacy practices and contractual obligations.

6. Cookies and Similar Technologies

We and our service providers may use cookies and similar technologies to operate and improve our website.

Cookies may be used for purposes such as:

Keeping the website functioning properly.
Remembering shopping cart information and preferences.
Supporting secure checkout.
Preventing fraud and improving security.
Measuring website performance.
Understanding how visitors interact with the website.
Supporting advertising or marketing functions where such features are enabled.

Where required by applicable law, non-essential cookies or similar technologies will be used subject to applicable consent requirements.

You may also manage certain cookies through your browser settings or through privacy controls made available on our website.

7. Analytics and Advertising

We may use analytics, measurement, or advertising services to understand website performance and improve our marketing activities.

Depending on the services currently enabled on our store, these providers may use cookies or similar technologies to collect information about visits and interactions with our website.

Where applicable, these activities are subject to our privacy settings, consent requirements, and applicable law.

We do not use this Privacy Policy to guarantee that a particular analytics or advertising provider will always be active, as the services used by our store may change over time.

8. How We Disclose Personal Information

We may disclose personal information to service providers where reasonably necessary to operate our business.

These may include providers that assist with:

Ecommerce platform services
Payment processing
Order fulfillment
Shipping and delivery
Customer support
Website hosting and security
Fraud prevention
Analytics and website performance
Advertising and marketing, where applicable
Professional, legal, accounting, or regulatory services

We may also disclose information when reasonably necessary to comply with applicable law, legal process, government requests, protect our legal rights, investigate fraud, or protect customers and our business.

If our business undergoes a merger, acquisition, restructuring, financing, or sale of assets, personal information may be transferred as part of that transaction, subject to applicable law.

9. Sale or Sharing of Personal Information

We do not sell personal information in exchange for money.

However, depending on the analytics or advertising technologies enabled on our website, certain disclosures involving cookies or online identifiers may be considered a “sale,” “sharing,” or use for targeted advertising under certain U.S. state privacy laws.

Where required by applicable law, eligible users may request to opt out of these activities through available privacy controls or by contacting us.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on factors such as:

The length of our customer relationship.
Order, warranty, and customer service requirements.
Fraud prevention and security needs.
Tax, accounting, and legal obligations.
Applicable limitation periods or regulatory requirements.

When personal information is no longer reasonably required, it may be deleted, anonymized, or otherwise handled in accordance with applicable requirements.

11. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Our website uses HTTPS encryption to help protect information transmitted between your device and our website.

However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

12. Your Privacy Rights

Depending on where you live, applicable privacy laws may provide you with certain rights regarding your personal information.

These rights may include the right to:

Request access to personal information we maintain about you.
Request correction of inaccurate personal information.
Request deletion of certain personal information.
Request information about how your personal information is used or disclosed.
Opt out of certain types of targeted advertising, sale, or sharing where applicable.
Withdraw consent where processing is based on consent.
Appeal certain decisions regarding privacy requests where required by applicable law.

These rights are subject to applicable legal exceptions and verification requirements.

To submit a privacy request, contact:

Email: support@oupesstore.com

We may need to verify your identity before completing certain requests.

13. U.S. State Privacy Rights

Residents of certain U.S. states may have additional rights under applicable state privacy laws.

Where applicable, these may include rights to access, correct, delete, or obtain a copy of personal information and to opt out of certain uses of personal information for targeted advertising, sale, or sharing.

We will process eligible privacy requests in accordance with applicable legal requirements.

You may submit a request by contacting:

Email: support@oupesstore.com

We will not unlawfully discriminate against you for exercising applicable privacy rights.

14. Marketing Communications

If you choose to receive marketing emails from us, we may use your email address to send information about products, promotions, or other updates.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the applicable marketing email.

Opting out of marketing communications does not prevent us from sending necessary transactional communications, such as:

Order confirmations
Shipping notifications
Refund information
Warranty or customer service communications

15. Third-Party Websites and Services

Our website may contain links to third-party websites or services.

We are not responsible for the privacy, security, or content practices of third-party websites that we do not control.

We encourage you to review the privacy policies of third-party websites before providing personal information to them.

16. Children's Privacy

Our website and products are not directed to children under the age of 13.

We do not knowingly collect personal information from children under 13.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review the matter and take appropriate action.

17. International Data Processing

Because our website is operated using service providers that may operate in multiple countries, personal information may be processed or stored outside the state, province, or country where you live.

Where required, appropriate safeguards will be used for international processing or transfers of personal information.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, services, technologies, or applicable requirements.

When we update this Privacy Policy, we will post the revised version on this page and update the Last Updated date where appropriate.

19. Contact Us

If you have questions about this Privacy Policy or wish to exercise an applicable privacy right, please contact us:

Email: support@oupesstore.com

We aim to respond to customer inquiries within 1–2 business days.