Shipping Policy
Shipping Policy
Last Updated: August 29, 2026
Thank you for shopping with Oupespowers. This Shipping Policy explains our shipping locations, shipping costs, processing times, delivery estimates, tracking, and how to report shipping-related issues.
Shipping Costs and Taxes
We offer free standard shipping on eligible orders shipped to supported addresses within the United States.
Free shipping does not apply to Alaska, Hawaii, Puerto Rico, the U.S. Virgin Islands, or other locations that we currently do not serve.
Applicable sales tax, if required, will be calculated and displayed during checkout based on the shipping destination and applicable tax requirements.
U.S. Warehouse Address:
1993 W Casmalia St, Rialto, CA 92377
Shipping Locations
We currently ship to eligible addresses within the United States.
We do not currently ship to:
- Alaska
- Hawaii
- Puerto Rico
- U.S. Virgin Islands
- P.O. Boxes
- APO/FPO addresses
Shipping availability to Guam may vary by product. If an order cannot be shipped to the address provided, we will contact you using the email address associated with your order.
Shipping Methods
Orders are primarily shipped via FedEx.
For certain destinations where FedEx service is unavailable or unsuitable, we may use USPS or another appropriate carrier.
Items weighing less than approximately 150 lbs are generally shipped by parcel carrier such as FedEx. Larger or heavier items may be delivered by freight or truck service.
The actual carrier used may vary depending on the product, destination, package size, and shipping requirements.
Shipping and Delivery Estimates
In-stock orders are normally processed within 1–2 business days after payment confirmation.
After your order has been handed to the carrier, delivery typically takes 3–5 business days, depending on the destination and carrier.
The estimated total delivery time is therefore 4–7 business days from the date the order is placed.
Business days do not include weekends or U.S. public holidays.
Pre-order products may have different processing and delivery times. Please refer to the relevant product page for the estimated availability or delivery date.
Delivery times are estimates and may occasionally be affected by severe weather, carrier delays, high shipping volumes, or other circumstances beyond our reasonable control.
Shipping Orders
Orders are normally handed to the carrier within 1–2 business days after payment confirmation.
Once your order has shipped, you will receive a Shipping Confirmation email containing tracking information.
Orders containing multiple products may be shipped separately. In this case, you may receive more than one package and separate tracking numbers.
Order Tracking
After placing an order, you will receive an Order Confirmation email with your order details.
Once your order has shipped, you will receive a Shipping Confirmation email containing your tracking number and carrier information.
If your order contains multiple items, they may be shipped separately. In this case, you may receive multiple shipping confirmation emails with separate tracking numbers.
You can track your shipment using the tracking information provided in the shipping confirmation email or through the carrier's official website.
If you do not receive an order or shipping confirmation email, please check your spam or junk folder. You may also contact us at support@oupesstore.com for assistance.
Shipping Address
Please ensure that your shipping address is complete and accurate before placing your order.
Orders will be shipped to the address provided during checkout.
If you notice an error in your shipping address, please contact us at support@oupesstore.com as soon as possible.
We cannot guarantee that an address can be changed after an order has entered processing or has been handed to the carrier.
If a package is returned or delivery fails because an incorrect or incomplete address was provided by the customer, additional shipping charges may apply before the order can be reshipped.
Shipping Damage
Please inspect your package and product as soon as possible after delivery.
If your order arrives damaged, please contact us within 3 business days of delivery at:
Please include:
- Your order number
- A description of the damage
- Clear photos or videos of the damaged product
- Photos of the shipping box and packaging
- Photos of the shipping label, where applicable
Please keep the original packaging until the issue has been reviewed.
We will review the information provided and assist with an appropriate resolution according to our applicable return, replacement, or warranty policy.
Lost or Missing Packages
If your tracking information shows that your order has been delivered but you cannot locate the package, please:
- Check around your property and any designated delivery locations.
- Ask household members or neighbors whether they accepted the package.
- Check the tracking information for delivery notes.
- Contact the carrier for additional delivery details.
If you are still unable to locate the package, contact us at support@oupesstore.com with your order number and tracking information.
We will review the situation and assist you where reasonably possible.
Delayed Shipments
Carrier delays may occasionally occur due to weather, transportation disruptions, peak shipping periods, or other circumstances outside our control.
If your tracking information has not updated for an extended period or your order appears significantly delayed, please contact us at support@oupesstore.com.
We will assist you in reviewing the shipment status with the carrier.
Returns Related to Customer Preference
If you wish to return a product because you changed your mind, ordered the wrong product, or the product does not meet your personal preference, the return will be handled according to our Warranty & Return Policy.
For eligible non-defective returns, customers may be responsible for return shipping costs as described in our Warranty & Return Policy.
Please contact us before returning any product. Do not send a return without receiving return instructions from our customer support team.
Contact Us
If you have any questions about shipping or delivery, please contact us:
Email: support@oupesstore.com
We aim to respond to customer inquiries within 1–2 business days.