Payment Policy

Accepted Payment Methods

We currently accept credit cards and debit cards available through our secure checkout on oupespowers.com.

The specific card brands available for payment will be displayed during checkout.

All payments must be successfully authorized before an order can be processed or shipped.

Currency

All prices and transactions on oupespowers.com are displayed and processed in U.S. dollars (USD).

If your card is issued in a currency other than U.S. dollars, your card issuer or bank may apply currency conversion rates or additional fees.

Any currency conversion fees charged by your bank or card issuer are determined by that provider and are not charged by oupespowers.

Taxes

Applicable sales tax, where required, will be calculated and displayed during checkout based on the shipping destination and applicable tax requirements.

The final amount payable will be shown before you complete your order.

Payment Authorization

When you place an order, your card issuer or payment processor may perform authorization, identity verification, or security checks before approving the transaction.

Your order will only be processed after payment has been successfully authorized.

If your card payment is declined, please check that:

• Your card information is correct.
• Your billing address matches the information registered with your card issuer.
• Your card has sufficient available funds or credit.
• Your bank or card issuer has not restricted the transaction.

If the payment continues to fail, please contact your bank or card issuer for assistance or try another eligible credit or debit card.

Payment Security

We take payment security seriously.

Our website and checkout process use secure HTTPS encryption to protect information transmitted during checkout.

Card payments are securely processed through the payment service provider available during checkout.

We do not directly receive or store your complete credit or debit card number.

For your security, please never send complete card information to us by email or through our contact form.

Payment Failure

If your payment is unsuccessful or declined, your order will not be processed until a valid payment has been successfully completed.

Payment may fail for reasons including:

• Incorrect card information.
• Incorrect billing information.
• Insufficient funds or available credit.
• Security restrictions imposed by your bank or card issuer.
• Card authentication or verification failure.
• Temporary payment processing issues.

For detailed information about a declined payment, please contact your bank or card issuer.

Order Confirmation

After a successful purchase, you will receive an Order Confirmation email at the email address provided during checkout.

Please review your order details carefully.

If you notice an error with your order or payment, contact us as soon as possible at:

Email: support@oupesstore.com

Refunds

Approved refunds will be issued to the original payment method used for the purchase.

We normally process approved refunds within 7 business days.

After we issue the refund, your bank or card issuer may require additional processing time before the funds appear in your account.

For complete information about returns and refunds, please refer to our Warranty and Return Policy.

Contact Us

If you have questions regarding a payment or order, please contact us:

Email: support@oupesstore.com

We aim to respond to customer inquiries within 1–2 business days.